81 Argument or disagreement between two groups of people is called
A. Teamwork
B. Conflict
C. Happiness
D. None
82 Conflict usually creates
A. Negative emotions
B. Positive emotions
C. Happy emotions
D. Fight
83 Conflict in workplace affects .
A. Ability to work
B. Get more salary
C. Clean the office
D. Common
84 James had to meet his team members Suraj, Reena and Nagma on Friday. James called Suraj and Reena. But he did not inform Nagma. This is an example of
A. Poor communication
B. Typing error
C. Stress
D. Poor listening
85 Shwetha and Rakshit are coworkers. They are angry with each other because they have not completed a project propely. Which is a good way to resolve such conflicts in the workplace?
A. Remove members
B. Find different ways to solve the problem
C. Beat each other
D. Give police complaint
86 Negative comments made about our action or performance is called .
A. Appreciation
B. Congragulations
C. Criticism
D. Reward
87 If a person recieves harsh, unfair and very negative criticism, they feel very unhappy. What type of criticism is this?
A. Helpful criticism
B. Fair Criticism
C. Unfair criticism
D. None
88 During Criticism we must remain …….. and…………..to the person
A. Happy and Joyful
B. Calm and listen
C. Shout and cry
D. Fight and cry
89 Priya recieved costructive (helpful) criticism from her manager about her latest project. What should she do?
A. Listen
B. Understand
C. Thank her manager
D. All the above
90 Kishore’s manager gave him positive and negative feedback. Kishore is feeling confused. What should he do next?
A. Calm down and think
B. Try to understand the positive points given by his manager
C. Try to understand the negative points given by the manager
D. All of the above
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91 We start communicating when we are…………”
A. Adults
B. Parents
C. Children
D. Old
92 Rita talks to her customers. But she is unable to understand what they say. What should she do?
A. Improve her listening skills
B. Stop talking to them
C. Fight with customers
D. Stop her business
93 You are unable to share your message properly in an email. Which skill should you improve?
A. Writting communication
B. Speaking
C. Reading
D. Playing
94 You are scared to communicate with others. What are some ways to solve this problem?
A. Find your strengths about communication
B. Find your weakness about communication
C. Find ways to improve & learn more about your weakness
D. All of the above
95 Satish always argues with his manager when his manager gives him feedback. What do you do Satish would do?
A. Listen and understand
B. Get angry
C. Feel nervous
D. Avoid his manager
96 English is a ………… language.
A. Common
B. Day
C. Night
D. Evening
97 Using Internet is easy if we learn
A. Sports
B. English
C. Math’s
D. Science
98 We can learn English by .
A. Cooking
B. Playing
C. Reading newspaper
D. None
99 Tom tries to read the name boards, advertisements and posters that are in English. This helps him to ……….
A. Play
B. Friends
C. See
D. Improve his English
100 When people from different states/ countries meet officially,………….is the commonly used language to communicate with each other.
A. Latin
B. English
C. Newspaper
D. Action