1 . The plumber the pipes yesterday.
A. ) repair
B.) repaired
C.) was repair
D.) was repaired
2 . Kumar a good carpenter.
A. ) are
B.) can
C.) be
D.) is
3 . Come tomorrow and fix the door knoThis sentence is —————-
A. ) interrogative
B.) imperative
C.) exclamatory
D.) none
4 . How effective the CTS training has been! This sentence is —————-
A. ) exclamatory
B.) imperative
C.) declarative
D.) none
5 . While addressing your boss, you should be —————-
A. ) impolite
B.) informal
C.) formal
D.) none
6 . The customer requested the lady executive to display the different mobile phone models. The customer asked ——- to mention the cost of the mobiles too.
A. ) him
B.) his
C.) her
D.) It
7 . The ITI Principal called Manoj. The Principal asked ——-to show…………..hall ticket for the CTS examination.
A. ) him, his
B.) him, her
C.) her, his
D.) her, him
8 . Hi, how are you? What’s up? – These are examples of —–
A. ) formal communication
B.) informal communication
C.) polite communication
D.) none
9 . How do you come to work? What is your qualification? – These are examples of —————-
A. ) formal communication
B.) informal communication
C.) impolite communication
D.) Improper communication
10 . If you meet your supervisor in the grocery store, you will ————.”
“A. ) turn your face and go away”
B.) run to him/her and hug him/her
C.) greet him/her formally
D.) greet him/her informally
11 . When you borrow a screwdriver from a trainee, you should say, ‘——–
A. ) Give me your screwdriver
B.) Can you give me your screwdriver?
C.) What a nice screwdriver you have!
D.) Spare me your screwdriver
12 . The company asked the carpenter to design a box with the given dimensions. When it was approved, he made many more —————- for the company.
A. ) box
B.) cabinets
C.) boxes
D.) numbers
13 . Magnificent, large, thin, lengthy, square, bright, sharp, hard – are examples of —————-
A. ) describing words
B.) action words
C.) pronouns
D.) naming words
14 . Table, wire, socket, cable, hammer, nail, pipe, motor, refrigerator – are examples of —————-
A. ) action words
B.) pronouns
C.) describing words
D.) naming words
15 . Fix, measure, pull, lift, grind, mix, operate – are examples of —————-
A. ) pronouns
B.) action words
C.) describing words
D.) naming words
16 . Commas, full stops, question marks – are examples of—————-
A. ) design
B.) punctuation marks
C.) formal communication
D.) none
17 . You are requested to complete the given assignment by Monday. This is an example of —————-
A. ) impolite communication
B.) formal communication
C.) informal communication
D.) oral communication
18 . Gestures, facial expressions, eye contact are examples of—————-
A. ) verbal communication
B.) non-verbal communication
C.) acting skills
D.) communication skills
19 . I have received complaints about workplace safety. Please check them immediately and share the details with me. This is an example of—————-
A. ) casual communication
B.) formal workplace communication
C.) informal communication
D.) informal workplace communication
20 . Greetings help you to —————-
A. ) establish a connection with someone you meet in formal and informal situations.
B.) establish a connection with someone you meet in formal situations.
C.) establish a connection with someone you meet in informal situations.
D.) establish cordial relationship
21 . When you meet the instructor inside or outside the ITI, it is —————–
A. ) always formal
B.) always informal
C.) formal inside the ITI
D.) informal outside the ITI
22 . In the context of an interview —————- greetings is to be used.
A. ) formal
B.) informal
C.) friendly
D.) cordial
23 . When you make an enquiry at a bank, it is ——————
situation.”
A. ) an informal
B.) a formal
C.) a friendly
D.) a casual
24 . During the COVID-19 pandemic, it is better to ——— than shake hands, and say Namaste than ———-
A. ) hug, wave hands
B.) wave hands, hug
C.) hold hands, hug
D.) none
25 . A good —————-helps to create a good first impression.
A. ) family
B.) friend
C.) self-introduction
D.) all of the above
26 . We may have to introduce colleagues, peers and superiors in —————- context.
A. ) self-introduction
B.) informal
C.) formal
D.) official
27 . A quick self-introduction is called —————-
A. ) elevation pitch
B.) elevator tone
C.) elevator pitch
D.) elevation tone
28 . When you attend a friend’s wedding with your father, you may have to introduce your father to your friend and your friend to your father. What kind of situation is it?
A. ) elevator pitch
B.) formal
C.) informal
D.) elevation tone
29 . As a customer sales executive in an electrical appliances showroom, your greetings and introduction of your instructor to your supervisor shall be —————-
A. ) descriptive
B.) formal
C.) informal
D.) elevator tone
30 . ——————— are persons with very good behaviour, achievements and lead as an example.
“A. ) customer service
executives”
B.) sales supervisors
C.) ITI instructors
D.) role models